How to Update Your Subscription Address

To make sure your monthly mail club arrives safely at your new home, please follow the steps below.

Because of how Shopify is built, updating your general account profile will not automatically update your active subscription. You must update your active subscription directly!

Step 1: Update Your Active Subscription

1. Log into your account on our website.

2. Click Subscription Management, and you will automatically be on the page Manage Account.

3. Click on your active subscription.

4. Look for the Shipping Address card and click Edit (or Manage Address).

5. Enter your new address and click Save. This ensures all future monthly orders will automatically go to your new address!

Step 2: Update Your General Account Profile

1. Go to your General Account Profile page by clicking on the little person on the right side of the homepage. Then click Profile.

2. Under "Account Details", click View Addresses.

3. Edit your address or add your new one as the "Default." This ensures any one-time purchases you make in the future use your new address.
   
   
   ⚠️ CRITICAL WARNING FOR ALREADY-PLACED ORDERS:

If your subscription has already renewed for this month (meaning you have already been charged/received an order confirmation email) and you need this month's box shipped to the new address:

Please email us immediately at hello@trueblueartco.com with your new address!

Once an order is generated, the old address is locked into our shipping system. We must manually update it for you on our end before it ships out.

Thank you! and happy moving <3333